ServiceNow Senior Manager - Deloitte

Zaventem BE

Deloitte is a world leading professional services firm, providing accounting and auditing services, management consulting and legal and tax advice. In Belgium we are the largest professional service provider. Our offices offer services to multi-national and large organisations, public institutions and innumerable small, fast-growing companies.  Thanks to a strong regional presence and our multi-disciplinary approach, we are ideally placed to meet the requirements of a wide range of public institutions and small and large companies.


Our Consulting practice within Deloitte has a strong reputation and track record as Business Performance Consultants. We are a recognized leader in helping clients solve complex business problems, differentiated by our ability to execute on the advice we provide. Our multi-disciplinary competencies allow us to address CXO issues from every angle.


You would be part of the ServiceNow practice, where we support the world’s largest and most complex organisations across all industries in delivering Enterprise Transformation, bringing together IT, HR, Customer and Core Business Operations. 


Our mission of the ServiceNow practice is to deliver outstanding impact, sustainable change and transformational outcomes through ServiceNow. Our services span strategy, design, implementation and run of the ServiceNow platform. In addition, we develop pioneering innovative solutions to tackle our client’s most pressing needs. 



Your role

You will be responsible and accountable for the successful implementation of the ServiceNow platform on complex and large-scale engagements. You will have responsibilities for:

•Defining, shaping, leading and delivering projects within a client portfolio.

•Managing cost, time, scope, plan, risks, issues and quality of a project and ensuring suitable controls are in place.

•Managing internal and external stakeholders, and client expectation ensuring the creation of solid client relationships.

•Managing the development and maintenance of core project documentation such as PIDs, RAIDs, Project Plans and Communication Plans.

•Project status reporting and tracking of project financials.

•Overseeing project workflows to ensure project delivery is in line with client expectations and scope. 

•Supporting business and practice development activities relating to our growing ServiceNow market offering including pre-sales activities and proof of concepts.

•Leading in the coaching, mentorship and development of other team members. 



 To qualify for the role you must demonstrate skills and experiences in the following: 



•Proven experience in the delivery of large-scale technology transformation projects, including experience in the delivery of ServiceNow specific projects of at least on module such as ITSM, HR, or CSM.
•Commercial awareness to manage effective client, supplier and partner relationships.
•Managing functional and technical project teams ensuring project remains within scope, time and cost projections.
•Understanding of Agile delivery methodologies.
•Understanding of the ServiceNow platform and multiple modules.
•Demonstrated ability to work in a fast paced, challenging and varied environment.
•Bachelor’s degree from a reputable institution. 


Additional desirable experience:



•Certified ServiceNow System Administrator and Application Developer.
•Certified ServiceNow Implementation.


What we offer: 



•A challenging, innovating environment where personal development and growth are encouraged; 
•Opportunities for learning where needed; 
•An attractive and competitive salary with fringe benefits