For one of our customers in the telecom sector, we are looking for an IT helpdesk technician.
You will have the following responsibilities:
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Who are we looking for?
Degree & Experience
- technical education in higher education or equivalent experience
- Office 365
- open and flexible
- team spirit
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
- bilingual dutch and french
- knowledge of English is an asset