For a client in Zaventem, we're looking for an experienced Exchange & Skype for business expert.
• Day to day management of the Microsoft 365 environment.
• Act as the primary Subject Matter Expert and lead technical point of responsibility for Email (MS Exchange), and Messaging (Skype for Business).
• Lead the troubleshooting of all related service issues and make recommendations regarding their resolution.
• Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.
• Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
• Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
• Develop your capability as the Subject Matter Expert to configure and maintain the On Prem
• Skype for Business service from a service administration perspective including configuration, tuning and scheduled maintenance.
• Support servers in a 24x7 environment
• Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
• Effectively manage own deliverables: Tickets, Small Works Projects and Technical implementation and upgrade projects.
• Considerable experience of the design, implementation, administration and maintenance of MS Exchange and Skype for Business and Microsoft 365.