Scrum Master - USG Professionals


Het bedrijf

USG Professionals focuses on the development of your talent by bringing you into contact with challenging corporate cultures. We guide our experts in six cross-sector disciplines during their professional journey.

For our client, P&V, we are looking for a Project Manager profile for the design and management of their Target Operating Model in the context of the Non Life Business Transformation path.

Scrum Master on:

• Post Go Live Support from the Non-Life Business Transformation path (Guidewire suite Production Maintenance).

• Non Life & Claims Legacy projects.

• Legacy Production Maintenance (Mainframe / CICS).


The Scrum/PM profile will work within the Non Life & Claims Legacy team on: Non Life-, Claims- and transversal Legacy projects, besides the production defect resolution coming from the NLBT (Non-Life Business Transformation) program.

We are using Hybrid Agile as methodology (Agile + Prince 2 based). In our Hybrid Agile context: the Development is done iterative in sprints, all other phases are according the waterfall approach.

The Scrum/PM profile will focus on delivery, achieving the result with the team. Within this profile the application of scrum is important but taking on PM related coordination/follow-up activities are also necessary. For both, having a hands-on and pragmatic approach is crucial.


Both a functional and technical (design/development/testing) background can help to better understand the context of the projects and the expected delivery.


Key responsibilities

1. Coordination

- Lead and coordinate the daily activities of the NL & Claims Legacy team

- Organize and conduct team meetings e.g. sprint planning

- Regular contact with the Product Owners (PO’s) & Project Managers (PM’s) to identify the correct priorities- Help the PM’s to describe work packages and identify the teams needed to deliver it

- Regular contact with his/her IT Delivery Master regarding NL & Claims Legacy team capacity management and needs

- Regular contact with his/her IT Delivery Master regarding any escalation he/she would deem as necessary e.g. resource behaviour, resource capacity shortcomings, ...

- Coordinate with other Scrum Masters to synchronise the in-time delivery for activities related to transversal programs such as NLBT

- Plan & monitor activities within team

- Create dashboards or other follow-up tools to provide transparency & follow up

- Help the team to become more effective, efficient and productive

- Act as a facilitator to increase collaboration - break down silos

- Reporting information on a regular basis e.g. velocity calculation, reporting of the operational costs (man-days) & PM reporting


2. SPOC and communication

- Act as a sounding board when questions or problems arise around analysis, development, testing, releases, resource capacity and resource availability

- Representation of the team towards Management & Business (e.g. Sprint reviews)

- Answer questions; solve impediments, building bridges between the different stakeholders within IT & Business

- Act as a SPOC for important program alignment meetings such as the "Scrum of scrums”

- Discuss if things are crucial to get to a result


3. Continuous Improvement

- Continuously improve the way of working of the teams by using the input of the grooming’s, planning’s & retro’s on a regular basis

- Align well with other scrum masters on the way of working within P&V and come with new ideas to work together

- Attend the brown bag sessions & scrum meetings with scrum master colleagues regularly

Mijn profiel

Must have

• Language: 3-lingual NL - FR - EN:

Good communication skills in Dutch AND French, with excellent verbal and written communication in English!
• Certified Scrum Master and proven experience as Scrum Master (at least 3 years’ experience as Scrum Master)

• Knowledge of Prince 2 principles to understand our Hybrid Agile methodology (Prince 2 + Agile) and proven experience as PM (at least 5 years’ experience as Project Manager)

• Can work in a flexible way, with different methodologies, various nationalities, partners, ...

• Able to make the link where necessary between team actors such as developers, testers, analysts

• Solution minded

• Committed

• Able to get to know the organization and the culture rapidly

• Proactive personality

• Open mindset and being able to work with different personalities

• Strong communication skills

• Strong reporting skills

• A functional and technical background (design/development/testing) can help to better understand the context

• A supportive servant leader: strong in people management, being a part of the team while strengthening the team

• Support on setting priorities for the team, ability to challenge the work priorities, discuss delivery and proposed deadlines when needed, assertive yet diplomatic approach


Nice to have

• Experience with Jira

• Experience with EA

• Experience in the insurance industry



Desired start date: asap

Duration contract: Min. 9 months, with opportunity for extension and space to evolve in the function.