Does technology fascinate you? Do you think you are Digital enough?
Deloitte is a world leading professional services firm providing management consulting, accounting and auditing services, and legal and tax advice. In Belgium we are the largest professional service provider. Our offices offer services to multinational and large organisations, public institutions and small, fast-growi ng companies.
Our Consulting practice within Deloitte has a strong reputation and track record as Business Performance Consultants. We are a recognized leader in helping clients solve complex business problems, differentiated by our ability to execute on the advice we provide. Our multi-disciplinary competencies allow us to address CxO issues from every angle.
Part of Consulting, we focus within the Customer & Marketing portfolio on enterprise wide digital transformations that start and end with the customer. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect the business with its future in a way no traditional consultancy or agency can. Within the Customer & Marketing portfolio, we organize in four teams: Customer Strategy & Applied Design, Marketing & Commerce, Digital Customer, and Digital Mix.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce. We are looking to strengthen this market leading team with a CRM/Salesforce Consultant.
What is your impact?
At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society, and make an impact that matters. In addition to living our purpose, as a consultant in our team, you will:
•Work with Belgian and International clients to solve their problems, develop a deeper understanding of business challenges in Marketing, Sales and Service and support them in understanding how digital solutions can help.
•Be responsible of a work-stream and coordinate with Deloitte colleagues who are in on your team to co-deliver successfully;
•Deliver different phases of a digital transformation project using Salesforce as a platform: Analysis, blueprint design, technical design, implementation and configuration, testing and Go-live;
•Support in the growth of our business by actively contributing to proposals.
How will you make it?
You will work in a collaborative and creative environment where innovation is key!
As part of the Digital customer team, you will work in a team of committed people where business and technical experts will coach you to help you grow and push you to be creative and go beyond the edge of what is possible in order to solve the most complex problems.
By leveraging user-centric thinking, design capabilities, new technologies and cloud solutions, you will empower our clients and allow them to rethink how they connect with their customers across every platform, every device and every step of the customer journey. Our approach is to start from the customer or the user needs, convert them into concepts, design tangible prototypes, and finally develop and implement concrete solutions, always keeping in mind the business impact they entail.
What will you bring?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. However, our main objective is always to achieve the best result for our clients. Thus, we need to make sure to onboard the right colleagues with the right capabilities. We expect from you to have:
•At least 3 years of experience in a technical/functional role during multiple implementations projects;
•A good knowledge of CRM processes and trends;
•The ability to translate Business Objectives, Sales Strategies & Methodologies to technical requirements;
•A good knowledge of Marketing, Sales and/or Services departments operations;
•Experience working with Customer Relationship Management (CRM) technologies such as Salesforce, or alternatively SAP, Microsoft or Oracle is a plus;
•Knowledge of Agile and experience delivering projects in an Agile methodology is a key advantage;
•Strong communication skills and you are a team player;
•Outstanding analytical skills and you are intellectually curious;
•You have a true willingness and ability to work as part of an integrated, enthusiastic and multi-disciplinary team;
•You are open to working in an local, national and international environment;
•You have an excellent command of written and spoken English. Knowledge of Dutch and/or French is a key advantage.
•A challenging, innovating environment where personal development and growth are encouraged.
•Opportunities for learning where needed.
•An attractive and competitive salary with fringe benefits